Flexible Plans, Competitive Rates. Connect and communicate efficiently, effectively and do it for less with enterprise-class business phone and voice services including Business Long Distance, Enhanced Toll-Free Phone Service and Hosted Interactive Voice Response (IVR).
Reliable, Cost-Efficient Business Long Distance
Windstream Business Long Distance Service includes flexible calling plans with competitive rates for business long distance, international calling and more—with dedicated services for high call volume needs. Our proven long distance service connectivity delivers superior call quality with 99.9% reliability on all calls. Add convenient, feature-rich options to customize your long distance service to the size of your business, number of locations, call volume and patterns.
Business Long Distance Service Features
- Block of Time Plans: One low, flat monthly fee for 1000 to 100,000 monthly minutes
- International Long Distance: Competitive, reliable worldwide direct-dial services
- Account Codes: Manage long distance calling with secure access and account and expense tracking
- Reporting Options: Detailed business long distance billing statements and reporting and access to an online bill management portal
Hosted IVR and Enhanced Toll-Free Phone Service
Windstream’s Hosted Interactive Voice Response (IVR) and Enhanced Toll-Free Phone Service platform provides intelligent, automated call management solutions. Advanced features and premium tools help you effectively manage your business and inbound toll-free calling in real time—delivering a seamless, consistent communications experience for superior customer service.
IVR and Enhanced Toll-Free Advanced Platform Features
- Superior Call Routing: Criteria-based call routing (such as geography, time, type of caller, percent allocation, call distribution, network queuing and network transfers) and a single toll-free number that can ring to any 10-digit existing or newly created "vanity" number
- Hosted Voice Integration: Network-level voice interactive system presents a clear and consistent message to your callers, providing automated information, eliciting caller responses or guiding callers to the correct recipient in an efficient manner
- Online Visibility & Control: Gain insight into caller behaviors by population or by individual with Web-based account management and analytic tools and quickly respond and implement changes to routing schemes online
- Custom Invoice Options: Assign costs according to your needs—segmented by where the call originated and what options the caller chose
IVR and Enhanced Toll-Free Premium Service Benefits
- Robust Functionality: Enhanced Toll-Free routes every call to the right individual
- Cost Control: No upfront equipment costs or maintenance contracts with the Enhanced Toll-Free network-level solution
- Greater Efficiency: Offer callers a call back option during high call volume periods—intuitive features handle credit card transactions and conference transfers, further increasing efficiency
- Seamless Growth: Every application—even virtual call centers—can grow seamlessly across the Windstream intelligent network