Windstream’s Contact Center Practice can help you establish an exceptional customer experience focused on your customer as the center of all forms of channel engagement.

Contact Center Consulting and Technology

We design a multi-channel experience, providing a consistent, seamless, customer engagement model with contact center applications that unify communications. Windstream Contact Center Consulting and Technology Solutions provide all the tools to optimize contact center communications, collaboration and workflow, helping you increase productivity, improve efficiency and reduce costs.

Contact Center Practice Group

Our highly skilled team crafts customized solutions based on your specific needs using a consistent and standardized process that ensures quality design and timely execution by creative, resourceful professionals with the mastery of advanced applications and products. Our best practices move your design to implementation, through strict adherence to detailed project management principles and will remain the central point of contact.

Windstream UCaaS Streamlined Contact Center Infrastructure

Allow us to streamline your contact center operations and optimize performance with a holistic Windstream solution, combining our secure network services and a scalable UCaaS platform, within a resilient data center environment. Contact Center as a Service empowers agents to efficiently handle multiple interactions, access the right information, streamline contact routing and facilitate internal collaboration.

A CCaaS comprehensive solution can encompass:

Customer Experience

  • Presence
  • Social Media
  • Multi-Channel Interactions
  • Auto-Attendant & IVR Applications
  • CTI/Voice Data Integration

Functional

  • Developing a Cloud Strategy
  • CC Modernization
  • Intelligent Routing
  • Inbound & Outbound Routing
  • Leveraging SIP
  • CRM/Database Integration

Management

  • Reporting Analytics
  • Work Force Management
  • Work Force Optimization
  • Viual Displays
  • Call Recording/Quality Management

Flexible, Cost-Efficient Contact Center Solutions

We design, deliver and manage your Contact Center as a Service infrastructure, applications and equipment with end-to-end CCaaS solutions. CCaaS provides enterprise and mid-sized businesses with an extensible design to accommodate business growth and change with a cost-effective, flexible, scalable ‘pay-as-you-grow’ cloud-based solution.

A custom Windstream CCaaS solution offers these benefits:

 

  • Update and upgrade as technologies and applications advance
  • Infrastructure in a data center environment with geo redundancy
  • A standardized, single platform leveraged across the entire enterprise
  • Dependable network performance and quality of service (QoS)
  • Focus on your operations while we manage your CCaaS platform
  • Manage cost savings by activating and deactivating licenses based on business seasonality