Deliver Quality Customer Engagement. Windstream Contact Center as a Service (CCaaS) delivers affordable, strategic contact center solutions—and just as importantly—provides the tools to help you deliver quality customer engagement.

CCaaS Enhances Contact Center Performance and Lowers Costs

CCaaS - Contact Center as a Service benefits customers quality experience. Take your contact center to the cloud with Windstream Contact Center as a Service  to enhance collaboration, increase productivity, improve efficiency and reduce costs.

Our CCaaS solutions empower enterprise and mid-sized businesses with an extensible design to accommodate business growth and change. Replace capital-intensive investments with a cost-effective, flexible, scalable ‘pay-as-you-grow’ cloud-based OPEX solution. As a hosted service, you’ll keep pace with rapidly changing technologies and applications without up-front CAPEX costs.

With reliable network services, resilient data center environments and design, implementation and on-going support, we’ll help you maximize your investment—be it a new operation or an upgrade to an existing contact center design.

Let Windstream integrate contact center technologies and applications into custom, Contact Center as a Service solutions to help you ensure consistent, seamless customer communications across multichannel touch points. Deliver a quality customer engagement experience with comprehensive Windstream CCaaS capabilities.

CCaaS Features

  • Call Routing: Efficient inbound and outbound call center routing
  • Automated Features: Auto-attendant and Interactive Voice Response (IVR) applications
  • Analytics: Utilize reporting analytics to quickly integrate and and analyze interactions across multiple channels, providing data for more informed business decisions
  • Quality Assurance: Call monitoring/recording and call center quality assurance
  • Intelligent Routing: Automatically directs customer to the most appropriate agent, enhancing the customer experience 
  • Multi-Channel: Let customers contact you via the channel they prefer—voice, e-mail, presence, social media and multi-channel interactions
  • Optional Add-Ons: Enhance productivity with Work Force Optimization (WFO) and WorkForce Management (WFM) and call recording

CCaaS Benefits

  • Technology Updates: Update and upgrade as technologies and applications advance
  • Secure Hosting: Protect infrastructure in a data center environment with geo redundancy
  • Standardized Platform: Migrate to a standardized, single platform and leverage it across the entire enterprise
  • Reliability: Enjoy dependable network performance and Quality of Service (QoS) with 99.99% uptime and 24 x 7 support
  • Managed Solution: Focus on your operations while we manage your CCaaS platform
  • Cost Savings: Manage cost savings by activating and deactivating licenses based on business seasonality
  • Access Talent: Gain access to agent talent from geographically dispersed areas and support work-at-home options; minimize costs for multi-location businesses
  • Cost-Efficient: Replace expensive CAPEX model with cost-efficient, ‘pay-as-you-grow’ OPEX solution

UCaaS Video

Migrating to CCaaS is a logical element of a broader move to cloud-based voice and unified communications. Windstream CCaaS is integrated with our Unified Communications as a Service (UCaaS) offering, which also keeps your technology current, minimizes investment and enhances flexibility.

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