Deliver Quality Customer Engagement. Windstream Contact Center as a Service (CCaaS) delivers affordable, strategic contact center solutions—and just as importantly—provides the tools to help you deliver quality customer engagement.

CCaaS Enhances Contact Center Performance and Lowers Costs

CCaaS - Contact Center as a Service benefits customers quality experience. Take your contact center to the cloud with Windstream Contact Center as a Service  to enhance collaboration, increase productivity, improve efficiency and reduce costs.

Our CCaaS solutions empower enterprise and mid-sized businesses with an extensible design to accommodate business growth and change. Replace capital-intensive investments with a cost-effective, flexible, scalable ‘pay-as-you-grow’ cloud-based OPEX solution. As a hosted service, you’ll keep pace with rapidly changing technologies and applications without up-front CAPEX costs.

With reliable network services, resilient data center environments and design, implementation and on-going support, we’ll help you maximize your investment—be it a new operation or an upgrade to an existing contact center design.

Let Windstream integrate contact center technologies and applications into custom, Contact Center as a Service solutions to help you ensure consistent, seamless customer communications across multichannel touch points. Deliver a quality customer engagement experience with comprehensive Windstream CCaaS capabilities.

CCaaS Features

  • Call Routing: Efficient inbound and outbound call center routing
  • Automated Features: Auto-attendant and Interactive Voice Response (IVR) applications
  • Analytics: Utilize reporting analytics to quickly integrate and and analyze interactions across multiple channels, providing data for more informed business decisions
  • Quality Assurance: Call monitoring/recording and call center quality assurance
  • Intelligent Routing: Automatically directs customer to the most appropriate agent, enhancing the customer experience 
  • Multi-Channel: Let customers contact you via the channel they prefer—voice, e-mail, presence, social media and multi-channel interactions
  • Optional Add-Ons: Enhance productivity with Work Force Optimization (WFO) and WorkForce Management (WFM) and call recording

CCaaS Benefits

  • Technology Updates: Update and upgrade as technologies and applications advance
  • Secure Hosting: Protect infrastructure in a data center environment with geo redundancy
  • Standardized Platform: Migrate to a standardized, single platform and leverage it across the entire enterprise
  • Reliability: Enjoy dependable network performance and Quality of Service (QoS) with 99.99% uptime and 24 x 7 support
  • Managed Solution: Focus on your operations while we manage your CCaaS platform
  • Cost Savings: Manage cost savings by activating and deactivating licenses based on business seasonality
  • Access Talent: Gain access to agent talent from geographically dispersed areas and support work-at-home options; minimize costs for multi-location businesses
  • Cost-Efficient: Replace expensive CAPEX model with cost-efficient, ‘pay-as-you-grow’ OPEX solution

Windstream CCaaS, Powered By Avaya Video

Did you know you can leverage the cloud to enhance customer service and reduce your contact center costs? Learn how in this informative video.