Windstream Resources

Newest Resources

Enabling Superior Customer Service Case Study

As one of the largest retail providers of electric, natural gas and home services in North America, a major energy services provider processed approximately 1.3 million sales and customer service calls per month. To deliver on its goal of first call resolution, it came to Windstream for an advanced contact center solution.

View this Case Study

Delivering Against Evolving CX Standards Tech Article

It's no secret companies that deliver truly exceptional customer service and support experiences have a competitive edge when all other things are equal. Why? Because nearly everyone has an innate need to feel special and companies that satisfy that throughout the customer journey set themselves apart. In this post, our guest blogger, Michael Wood, VP of Marketing at VeloCloud, explains how the right network infrastructure can help organizations deliver against this agenda.

Download this Tech Article

2017 Digital Commerce Survey Results Case Study

Consumer behavior and mobile technology have changed the traditional retail model and the time to innovate the customer experience is now. Read the survey results to learn more about the current retail challenges and available opportunities as we face the future of retail.

View this Case Study

2017 POS Customer Engagement Survey Results Case Study

Customer experience is the foundation for retailers and the new retail paradigm is a personalized experience that is channel-agnostic. Read the survey results to find out how retailers are working towards delivering a unified commerce experience.

View this Case Study

What's holding your applications back Brochure

Your customers, employees and end users demand applications that are fast and reliable. Find out the top five culprits behind sluggish network performance and what you can do to stop them.

Download this Brochure

Innovative Strategies to Transform the Guest Experience Video

Understand how TGI Friday’s is leveraging technology to connect with guests when and where they choose. At TGI Friday’s it’s always Friday and always On, whether in store, digital or mobile. Friday’s is making the customer experience frictionless, convenient, and efficient through personalized, smart technology to meet and exceed expectations.

Watch this Video