Customized Solutions Propel Growth for Ace Industies

“Ace Industries has unique needs that stem from having multiple locations, many that are located in remote areas. We have been able to ensure each branch and remote location has reliable communication with other branches and outside entities. Bob and I have a great partnership, and I’m glad to be a part of Ace Industries’ continued success and growth.”

Antonio Martez Senior Account Manager, Windstream

Industry Focus: Construction

Location: Norcross, GA

Windstream Solution(s): Multiprotocol Label Switching (MPLS), Secure Remote AccessVoIP, Data, Voice

Web Site: www.aceindustries.com

Ace Industries, Inc., founded in 1932, is one of the country’s largest overhead crane and hoist distribution, manufacturing and service companies. Based in Norcross, GA, with 20 locations across the eastern and southern United States, Ace employs more than 250 people who share the company’s strong determination to serve their customers faithfully and knowledgeably.

The Challenge

Connecting remote offices across state lines

In order to run their business efficiently, Ace Industries requires reliable connectivity between their 20 office locations and four home offices. In addition to their sales force of 20+ mobile computing users connected via Windstream managed SSL VPNs on HP laptops, Ace’s business requires 150+ technicians be connected in the field to manage work orders and communicate on the go.

Before partnering with Windstream, Ace Industries had concerns over keeping their multiple offices across several states connected reliably and securely. Ace Industries needed a unified phone system and site-to-site connectivity to help streamline the business and allow for future growth.

The Solution

Empowering networking solutions

Ace Industries partnered with Windstream in 2008 when they had fewer than half the number of locations they operate today. When the company came on board with Windstream they had seven locations, but soon acquired companies that allowed them to more than double in size.

“Partnering with Windstream means I have a local IT team I can rely on,” said Ace Industries IT director Bob Myles. “My representative, Antonio, is able to seamlessly add network and firewall solutions to new locations as we grow. I don’t have to worry about connectivity and our employees know they have reliable voice and data communications.”.

“Ace Industries has unique needs that stem from having multiple locations, many that are located in remote areas,” said Antonio Martez, senior account manager at Windstream. “We have been able to ensure each branch and remote location has reliable communication with other branches and outside entities. Bob and I have a great partnership, and I’m glad to be a part of Ace Industries’ continued success and growth.”

“Partnering with Windstream means I have a local IT team I can rely on. My representative, Antonio, is able to seamlessly add network and firewall solutions to new locations as we grow. I don’t have to worry about connectivity and our employees know they have reliable voice and data communications.”

Bob Myles IT Director, Ace Industries

Windstream provides Ace Industries with customized solutions, including data, voice and security. Windstream VoIP services connect all of Ace’s phone lines to improve collaboration among employees and across branches. Ace Industries also utilizes Windstream’s dedicated data services to deliver business-critical performance with reliable high-speed Internet connectivity. With Windstream’s MPLS Networking solution, Ace Industries extends communications across their multiple locations with fast and secure connections. Finally, Ace Industries relies on Secure Remote Access to protect their network at each location.

“Ace Industries is a leader in the industry, and Windstream is a big part of that,” Myles said. “My Windstream representative and his team of local engineers gives me a team on the ground that I can trust.”

All of Ace Industries’ solutions are supported by Windstream’s managed services and security experts, which deliver 24 x 7 support.

The Result

Armed for future growth

Ace Industries no longer has to worry about ensuring seamless communication and collaboration between their 250 employees and 20 locations. Their IT team can trust that Windstream will manage all of their network, data, voice and firewall needs so that the company focuses on their core business goals.

Ace Industries plans to add more locations in the future; as the company grows, Windstream’s scalable solutions will ensure that each location is equipped with the right technology solutions.

“I am confident that, as we grow, we will continue to have the support of Windstream,” Myles said. “The trust we have built over the past eight years assures me that Windstream will be a valuable partner in the future as Ace Industries expands our reach.”