The people, tools and technologies to transform retail customer experience and drive success.

There's never been a more challenging or exciting time in retail. Network technology, which only a short ago time empowered online retailers to outmaneuver their brick-and-mortar rivals, is turning the tables once again. As retailers implement omni-channel and then unified commerce strategies, their ability to get closer to the customer by leveraging transformative digital technology, can be used to great advantage. 

Making digital transformation happen takes advanced network services to deliver the affordable performance, reliability and security required to put new customer experience pleasing apps to work. That's where Windstream comes in. With decades of experience in the multi-location retail space, a range of innovative services, and a team of true retail experts, we're uniquely able to help retailers leverage the power of the network to deliver a differentiating customer experience, and to bring about true transformative change.

BENEFITS

DEEP RETAIL EXPERTISE

Network, communications, security and consulting solutions delivered by a team with deep experience and insight into every aspect of retail.

ENGAGE CUSTOMERS

Build stronger connections to customers with services supporting a fast, reliable, secure, customer pleasing in-store and unified shopping experience.

SECURE YOUR DATA AND BRAND

Proactively monitor, identify and remediate threats before they happen, deliver PCI compliance, and keep customer data and brand reputation confidently protected.

A variety of services geared to the unique needs of the retail space.

BRP BUSINESS AND IT CONSULTING

Windstream’s BRP consulting helps retailers identify and solve business and technology challenges. They focus on IT strategy, vendor selection and business process alignment, and on helping retailers create successful unified commerce strategies to provide a seamless customer experience.

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SD-WAN

Windstream SD-WAN enables retailers to power a superior customer experience via optimized performance and reliability in an always-on cloud connected world. Leveraging a hybrid architecture with an added layer of software intelligence, SD-WAN provides real-time visibility into and control over network and application performance.

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HYBRID NETWORKS

Blend multiple networks to balance performance and cost, while building a foundation for SD-WAN. Augment private bandwidth with low cost, high bandwidth broadband Internet. Load balance traffic by routing critical or latency sensitive apps over predictable high performance MPLS and leverage broadband for selected sites.

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UNIFIED COMMUNICATIONS

A range of integrated cloud-based voice, video, conferencing, IM and collaboration services to optimize communications, engage customers, empower employees, reduce costs and deliver a differentiating and responsive customer experience.

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SECURE WIFI & ANALYTICS™

Ideal solution for secure public/customer and private retail WiFi service. Empower store associates with wireless technology while engaging customers with WiFi access. Gain valuable insight into customer behavior, enabling a more personalized CX to drive loyalty and sales.

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CONTACT CENTER AS A SERVICE (CCaaS)

Comprehensive cloud-based contact center solution to manage all customer interactions from phone, email, chat or social media on a single platform to enhance service, support staff effectiveness and power a superior and engaging customer experience.

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DIVERSE CONNECT

A standardized business continuity solution delivering 5-nines (99.999%) reliability, designed to keep network endpoints, critical apps and retail businesses up and running in the event of any type of connectivity challenge or single point of failure.

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CLOUD CONNECT

Windstream’s Cloud Connect service provides a private, secure high-performance connection to an expanding ecosystem of industry leading Cloud Service Providers (CSPs), and best in class IaaS, PaaS and SaaS vendors over the MPLS network you already trust.

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MANAGED NETWORK SECURITY

Windstream Managed Network Security helps free retailers of the burden of 24/7 security monitoring and management. We offer both hosted and on-premises managed firewalls to protect against threats and unauthorized access, inappropriate content, infected files and malware; all to help retailers reduce risk while lowering total cost.

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PCI COMPLIANCE

A suite of solutions to help retailers address their unique compliance needs, cost effectively achieve and maintain continuous PCI compliance, provide financial breach protection and protect their brand reputation from the danger of customer data breaches.

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NETWORK AUDIT & ADVISORY

Certified experts using the latest tools/techniques conduct comprehensive evaluations of network, security and/or compliance readiness. They can help optimize your network to deliver a superior, consistent retail CX, conduct vulnerability assessments and identify and resolve weaknesses that could put retail business at risk.

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Let's connect

If you're interested in our services, click or call to connect and start the conversation. We’d be happy to learn more about your unique needs and discuss creating a solution tailored to help you achieve your specific objectives.