"Our vision is to provide a best-in-class customer experience through our network and our people."

- Tony Thomas, Windstream CEO

Transformation in action

Championed by CEO Tony Thomas and the Executive Leadership Team, One by One harnesses the power of a collective Windstream team dedicated to delivering positive customer experiences at every touchpoint.

No one-size-fits-all here

Windstream understands the needs of growth-oriented businesses like yours—and that a one-size-fits-all doesn't. You need a partner who takes the time to get to know your unique business needs and goals. A partner who imagines, builds and supports next-generation solutions that scale with your business—and your ambition. A partner who will be accountable to you, responsive to your needs and an advocate for your business. That's what we promise.

We're listening to you

Windstream is dedicated to enhancing your experience. We are continuously listening to and learning from our customers and our own team members through sophisticated feedback tools, and implementing changes across the organization that will make a meaningful difference for you, our customer.

Transforming our business to better support yours

You want seamless interactions

We're continually enhancing our online support experience to streamline processes and achieve faster response and resolution times.

You want reliable, user-friendly solutions

Our Voice over IP (VoIP) Plan will standardize the VoIP offering to improve service reliability and simplify installation, administration and user experience.

You want a partner who's there for you

Account Managers are now known as Customer Advocates. This transformation better reflects your team's new responsibilities in supporting your business.

You want a strong, stable network

We're aggressively expanding our network infrastructure and modernizing core network sites to better meet your needs.

Tell us how we're doing

Hearing from customers like you provides valuable insight into how Windstream is doing—and how we can do even better. Our customer relationship survey is delivered to all customers twice a year. We encourage you to provide your feedback to help ensure we're meeting your needs.

Is someone on your Windstream team going above and beyond?

Let us know by sharing your customer experience story. We recognize our shining stars in monthly and annual celebrations.

Share your feedback