Delivering Against Evolving Customer Service Experience Standards Demands More Than an 800 Number

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It’s no secret companies that deliver truly exceptional customer service and support experiences have a competitive edge when all other things are equal. Why? Because nearly everyone has an innate need to feel special and companies that satisfy that throughout the customer journey set themselves apart. In this post, our guest blogger, Michael Wood, VP of Marketing at VeloCloud, explains how the right network infrastructure can help organizations deliver against this agenda.

When it comes to optimizing mid-market enterprise networks, one size does not fit all

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Wouldn’t it be nice if everything was Plug and Play? We all crave that kind of simplicity in our lives, but sometimes simplicity leads to oversimplification that becomes counterproductive. In the network space, we see this a lot with mid-market companies who would welcome the types of solutions geared for smaller organization but which just can’t seem to scale to their needs. At the same time, they often lack the resources of many larger enterprises who can more easily apply the time and money required to bring complex projects to fruition.

Leaving the Traditional Network WANosaurus Behind with SD-WAN

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Let's get this straight. There's a reason dinosaurs are extinct. Scientists don't all agree why, but the fact remains; they ruled for a long time, and now they're gone. IT people can relate to this, since tech works in a similar, but more accelerated, cyclical fashion. In fact, it's happening now in enterprise networking, with SD-WAN. After a 15 year hiatus, during which MPLS ruled the Earth, a new cycle of network innovation is dawning. The days of the traditional WANosaurus – networks designed for a different kind of enterprise computing environment – are numbered. The era of agile, reliable, cost effective SD-WAN is here.

Intro to UCaaS: Creating engaging experiences in the digital workplace

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UCaaS is going mainstream. Like its older IP cousin VoIP, Unified Communications as a Service moved quickly from arcane acronym used by network engineers to become a term forward thinking line of business decision makers might be familiar with. Something that the latter group may not know are the benefits of moving to UCaaS; not simply from a cost perspective, but the impact on creating a great experience for your customers.

Judging Us By The Company We Keep

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There is an old expression that you are often judged by the company you keep. And we embrace that philosophy because we partner with some of the most innovative, recognized and respected companies in the industry. That includes companies like VeloCloud, Mimecast, Broadview Networks and Mitel. Together, we are able to deliver some of the industry's highest—quality services—reliably and cost effectively – to enterprise customers.

SD-WAN vs. SDN: The Differences are in the Details

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Over the past 12 months the buzz around SD-WAN has exploded. It's becoming to networking what the Cloud has become to infrastructure and applications. Yet, while the concept of a Software Defined WAN is generally understood, it's often confused with its technology parent, Software Defined Networking (SDN). So I thought it was about time someone explained the difference. 

How SD-WAN Can Take on Branch Office Security Challenges

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Prior to SD-WAN, multi-location enterprise networks needed to rely solely on local protection at the branch office level from a data security perspective. This typically meant point security appliances at the network boundary in the branch office, which combine functionality including firewalls and unified threat management for local use (content filters, data loss protection, data encryption services, etc.). Moving to SD-WAN introduces new options for taking on typical multi-office network security challenges. Following is a summary of those challenges, and an explanation of how SD-WAN, along with other security solutions, can help mitigate them.