Blog Posts for VoIP

Voice, the Cloud and Snowflakes: A Checklist for Middle Market Companies Thinking about Unified Communications

By
Mike Hoyt

Does your voice system link to Salesforce.com and collaborative applications that provide greater productivity and more business intelligence? Do you know exactly what happens to customers when they dial in for support and try to navigate the system? Do you know how many of them successfully reach the department or person they are looking for?

Windstream Helps U.S. Government Better Connect with Military Veterans

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Windstream now connects more than 300 Department of Veterans Affairs locations with high-quality, highly reliable voice, data and Internet services— powering important initiatives such as crisis hotlines and telehealth initiatives to help ensure veterans receive the federal government benefits they have earned.

Why Hosted VoIP is Right on the Money

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Hosted VoIP is universally recognized for the many ways the technology saves money and Windstream is a recognized, award-winning provider of VoIP services. In addition to significant cost savings, Windstream also shares other important reasons why a Hosted VoIP solution is right on the money for so many businesses. 

IAUG CONVERGE 2013: SIP Trunking Key to Unifying Business Communications

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When you bring together the brightest industry leaders in one place, it is always interesting to see which topics are of the greatest interest from year to year. At this week’s International Avaya User’s Group (IAUG) CONVERGE 2013, once such topic has been unified communications (UC), specifically SIP trunking.

Switching to VoIP: Making Communication Dynamic

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VoIP (Voice over Internet Protocol), such as our Dynamic IP solution, is most certainly reshaping the voice and data telecommunications landscape. Although not a new service, tremendous advances in technology and QoS (Quality of Service) in recent years have moved VoIP into the mainstream. We’ve found countless large enterprise organizations are deploying VoIP solutions, often as part of their larger unified communications strategy. In fact, a recent Frost and Sullivan study reports over one-third of enterprises now use VoIP with SIP Trunking. Another study by Heavy Reading predicts VoIP will displace circuit switched lines as the dominant technology within the next two years. 

Guide to Unified Communications Lingo: From the Windstream Telecom Lingo Series

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In the telecommunications and IT world, we freely toss around terms like “UC”, “PBX” and “SIP” (Unified Communications, Private Branch Exchange, Session Initiated Protocol). These make perfect sense to those who live in this world. We often make up our own words and even change the definitions of existing words like “host”, “bit”, “gate”, “jitter”, “bug”, “trunk” and even “hockey puck” to suit our needs.