Blog Posts for VoIP

Goodbye Conference Room, Hello UCaaS with Anytime/Anywhere Communications in the Cloud

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Yesterday's most popular workplace collaboration spot was the conference room down the hall. In most cases, it was supported by a PBX voice/phone system that might have lived in a closet nearby. Those days, like those of many other aging, legacy network technologies, are coming to a close. Today, collaboration occurs anywhere and everywhere, while the old conference room down the hall gathers dust, because the best place to connect and share ideas is now the cloud. And the way to get there is Unified Communications as a Service. The UCaaS era is here.

Voice, the Cloud and Snowflakes: A Checklist for Middle Market Companies Thinking about Unified Communications

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Does your voice system link to Salesforce.com and collaborative applications that provide greater productivity and more business intelligence? Do you know exactly what happens to customers when they dial in for support and try to navigate the system? Do you know how many of them successfully reach the department or person they are looking for?

Why Hosted VoIP is Right on the Money

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Hosted VoIP is universally recognized for the many ways the technology saves money and Windstream is a recognized, award-winning provider of VoIP services. In addition to significant cost savings, Windstream also shares other important reasons why a Hosted VoIP solution is right on the money for so many businesses. 

Switching to VoIP: Making Communication Dynamic

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VoIP (Voice over Internet Protocol), such as our Dynamic IP solution, is most certainly reshaping the voice and data telecommunications landscape. Although not a new service, tremendous advances in technology and QoS (Quality of Service) in recent years have moved VoIP into the mainstream. We’ve found countless large enterprise organizations are deploying VoIP solutions, often as part of their larger unified communications strategy. In fact, a recent Frost and Sullivan study reports over one-third of enterprises now use VoIP with SIP Trunking. Another study by Heavy Reading predicts VoIP will displace circuit switched lines as the dominant technology within the next two years. 

Guide to Unified Communications Lingo: From the Windstream Telecom Lingo Series

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In the telecommunications and IT world, we freely toss around terms like “UC”, “PBX” and “SIP” (Unified Communications, Private Branch Exchange, Session Initiated Protocol). These make perfect sense to those who live in this world. We often make up our own words and even change the definitions of existing words like “host”, “bit”, “gate”, “jitter”, “bug”, “trunk” and even “hockey puck” to suit our needs.