Does your voice system link to Salesforce.com and collaborative applications that provide greater productivity and more business intelligence? Do you know exactly what happens to customers when they dial in for support and try to navigate the system? Do you know how many of them successfully reach the department or person they are looking for?
For the past four years, I led EarthLink’s indirect distribution channel, focusing on agent and value added reseller partnerships in managed network and cloud services. That experience helped me understand and appreciate the critical role that our channel partners play ...
When it comes to high-speed fiber deployments, Dallas has had its heart broken in the past. In fact, the city’s most recent “left at the altar” moment happened just last fall when a major provider announced it would hit the “pause” button on a planned fiber roll-out.
In the hyper-competitive NFL, big data, analytics and communications are just as much a part of success as players and coaches. Fans often overlook the fact that an NFL franchise is also a business—which means technology and communications are key factors in its overall success – on and off the field...
Windstream’s cloud-based, Unified Communications as a Service (UCaaS) solution helps Kannapolis City Schools operate as one unit with seamless communication and collaboration between schools, teachers and students.
Tennessee Members 1st Credit Union chose Windstream to provide an end-to-end voice and data Unified Communication solution to optimize communication and collaboration, employee productivity and IT operations and enhance their customer experience.
Windstream shares closing insights from Enterprise Connect 2016 including final poll results from our Hottest UC Trends Poll, identifying Unified Communications (UC) trends attendees think will continue grow in popularity in 2016.
Live from the “How Should You Prepare for the Next Wave?” session at Enterprise Connect, Windstream shares panelists’ real-world experiences and best practices as enterprises enter the next wave of communication technology.