Learn how Windstream’s VoIP solution for First American Bank, featuring Dynamic IP, MPLS networking and SIP Trunking, helped them transform their business model—creating a decentralized contact center to mitigate backhaul, cut costs and improve the bank customers’ experience.
Hosted VoIP is universally recognized for the many ways the technology saves money and Windstream is a recognized, award-winning provider of VoIP services. In addition to significant cost savings, Windstream also shares other important reasons why a Hosted VoIP solution is right on the money for so many businesses.
One of the biggest challenges to developing a unified communications (UC) strategy is getting everyone on the same page. No one said it’d be easy—UC is complex. But with an organized, strategic approach and a reliable, experienced UC solutions provider, it doesn’t have to be difficult either. Windstream shares tips and recommendations for developing and deploying a UC strategy.
When you bring together the brightest industry leaders in one place, it is always interesting to see which topics are of the greatest interest from year to year. At this week’s International Avaya User’s Group (IAUG) CONVERGE 2013, once such topic has been unified communications (UC), specifically SIP trunking.
VoIP (Voice over Internet Protocol), such as our Dynamic IP solution, is most certainly reshaping the voice and data telecommunications landscape. Although not a new service, tremendous advances in technology and QoS (Quality of Service) in recent years have moved VoIP into the mainstream. We’ve found countless large enterprise organizations are deploying VoIP solutions, often as part of their larger unified communications strategy. In fact, a recent Frost and Sullivan study reports over one-third of enterprises now use VoIP with SIP Trunking. Another study by Heavy Reading predicts VoIP will displace circuit switched lines as the dominant technology within the next two years.
If you’ve wondered what “SIP Trunking” is, you’re not alone. To better understand SIP Trunking, it helps to define both “SIP” and “trunking” separately.
Earlier this month, Frost & Sullivan awarded Windstream with two of its 2012 Best Practice Awards for industry leadership in VoIP access/SIP trunking and business Ethernet Internet services.
As today’s workforce grows increasingly mobile and the nature of everyone’s work becomes more collaborative, many companies are evaluating their options for reliable and cost-effective communications solutions. Although Voice over Internet Protocol (VoIP) has become increasingly popular among our customers—and has proved to provide cost savings and productivity gains for the organizations that deploy it—there are companies that still won’t consider VoIP because of some common misconceptions.
Enterprise companies have known about and taken advantage of managed services for some time. As we’ve previously noted, that trend is changing, with more small- and mid-sized businesses investigating the benefits of having a third party host their network or manage their storage, network security and more.
But managed VoIP telephony has always been something of a holdout among smaller companies. Big companies routinely implement VoIP-based phone systems that combine voice and data across one network. The capital expenditures required, though, have prevented many smaller companies from taking the plunge. In addition, some firms wanted their PBX onsite in case of a business continuity threat.
If you needed further proof that VoIP technology is becoming more popular with businesses and that its growth is continuing to escalate at a rapid pace, we’d refer you to a new study from our friends at Heavy Reading. In a nutshell, it says more companies are adopting packet-switched VoIP than ever before. More importantly, it says the rate of adoption will be speeding up over the coming four years.
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