Blog Posts for Unified Communications

Goodbye Conference Room, Hello UCaaS with Anytime/Anywhere Communications in the Cloud

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Yesterday's most popular workplace collaboration spot was the conference room down the hall. In most cases, it was supported by a PBX voice/phone system that might have lived in a closet nearby. Those days, like those of many other aging, legacy network technologies, are coming to a close. Today, collaboration occurs anywhere and everywhere, while the old conference room down the hall gathers dust, because the best place to connect and share ideas is now the cloud. And the way to get there is Unified Communications as a Service. The UCaaS era is here.

Intro to UCaaS: Creating engaging experiences in the digital workplace

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UCaaS is going mainstream. Like its older IP cousin VoIP, Unified Communications as a Service moved quickly from arcane acronym used by network engineers to become a term forward thinking line of business decision makers might be familiar with. Something that the latter group may not know are the benefits of moving to UCaaS; not simply from a cost perspective, but the impact on creating a great experience for your customers.

A Win-WAN For Enterprise: UCaaS Over SD-WAN

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Downtime, latency, constantly growing demand for bandwidth and a proliferation of cloud-based apps have paved the way for software-defined wide area networks (SD-WAN) – a more efficient, agile enterprise network alternative that offers a better foundation for voice, data and productivity enhancing, XaaS applications, such as Unified Communications as a Service (UCaaS).

Voice, the Cloud and Snowflakes: A Checklist for Middle Market Companies Thinking about Unified Communications

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Does your voice system link to Salesforce.com and collaborative applications that provide greater productivity and more business intelligence? Do you know exactly what happens to customers when they dial in for support and try to navigate the system? Do you know how many of them successfully reach the department or person they are looking for?