About Rick Hausman

EVP of customer operations, Windstream 1 Post in the past 23 days

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Rick Hausman is EVP of customer operations for Windstream's Cloud & Connectivity business unit. He is responsible for service delivery and assurance, customer care, field operations, network deployment and operations support for the Enterprise, Mid-Market/Commercial, Channel and Wholesale customer segments. He joined Windstream in 2014 and was previously SVP of Enterprise Operations. Hausman has 18 years' experience in the industry, including 4 years with Clearwire as VP of Operations and Account Management for the WHLS division.  He also held a variety of leadership positions in Customer, Sales, and Marketing Operations at Sprint and Nextel. Hausman also served as a captain in the US Army and holds a BS in civil engineering from the United States Military Academy at West Point. 


Blog Posts by Rick Hausman

Delivering a Superior Holiday CX to Our Retail Customers So They Can Do the Same for Their Customers

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The National Retail Federation expects record breaking holiday-season retail sales with an increase of 3.6 to 4% this year – totaling $678.8B to $682B – up from $655.8B last year. That includes a projected 164M shoppers making purchases on Thanksgiving weekend alone! 

With so many critical selling days from Black Friday to New Year's Day, and with so much riding on success during this short window of time, retailers need to count on their network more than ever before to support their delivery of a superior digitally driven retail customer experience.

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