Voice, the Cloud and Snowflakes: A Checklist for Middle Market Companies Thinking about Unified Communications
Published in Enterprise Networking Magazine
When it comes to mid-market businesses…they are often underserved by telecommunications providers. They’ll see offerings somewhere in between those optimized for large companies, and bundled services for smaller businesses. Mid sized companies can get stuck, with much more complex IT needs than SMB, and far fewer resources than the enterprise giants.
Does your voice system link to Salesforce.com and collaborative applications that provide greater productivity and more business intelligence? Do you know exactly what happens to customers when they dial in for support and try to navigate the system? Do you know how many of them successfully reach the department or person they are looking for? Read the full article here