Why Haven’t You Switched to Virtual PBX Services?


As today’s workforce grows increasingly mobile and the nature of everyone’s work becomes more collaborative, many companies are evaluating their options for reliable and cost-effective communications solutions. Although Voice over Internet Protocol (VoIP) has become increasingly popular among our customers—and has proved to provide cost savings and productivity gains for the organizations that deploy it—there are companies that still won’t consider VoIP because of some common misconceptions.

We hear about three main barriers to VoIP adoption: 1) There are high upfront costs associated with VoIP; 2) The integration and deployment of VoIP is too complex; and 3) VoIP is unreliable and poses too many security risks. Unfortunately, VoIP earned a poor reputation in the past for being low quality and unreliable because at the time, Internet speeds were not fast enough to accommodate VoIP like they do today. As a result, it is sometimes challenging to get the truth out about the benefits of VoIP. The fact of the matter is that these barriers are the perception, but not reality. In fact, Virtual PBX effectively eliminates all of these perceived problems. Let me explain:

Misconception #1: There are high upfront costs associated with VoIP

Of course, replacing all networking and telephony infrastructure at once can be costly. However, with Virtual PBX, there are no upfront capital costs, with no IP PBX to purchase. Operating expenses are predictable, and there are no maintenance expenses to consider because Windstream owns the equipment.

Some people also believe that in order to adopt VoIP, you must also deploy unified communications (UC). This is not true, as VoIP and unified communications are not mutually exclusive. Although VoIP is a foundational component of UC, they are separate—VoIP can be deployed first, and if desired, UC can be added down the road in order to streamline communications onto the IP network and further increase productivity, profitability and give businesses a competitive advantage.

Misconception #2: The integration and deployment of VoIP is too complex

With Virtual PBX, this concern completely disappears as Windstream will host and manage everything. We work with individual customers to determine their needs and build Virtual solutions that are right for their businesses.

Misconception #3: VoIP is unreliable and poses too many security risks

There have been many improvements in VoIP technology in recent years. Voice clarity is better than ever before—even rivaling that of a landline. Enterprise-class VoIP is highly reliable and with Virtual PBX, voice traffic stays within Windstream’s secure, private network.

Overall, VoIP is a proven technology that provides a cost-effective, easy-to-use solution that is flexible to grow as the needs of your business grow. It is the cornerstone to a mobile office and collaborative work environment and opens the door for unified communications solutions that will further help to keep your employees connected.

What are some of the biggest misconceptions you have heard about VoIP? Have you already deployed VoIP at your business? If so, what benefits have you seen at your company? And if you haven’t, what is holding you back?