Using Convergence to Simplify Mobility


Would you consider your business a ‘mobile organization?’ Rather, do you have a mixed employee base with people working from home, road warriors working in their vehicles, or people who meet in various office locations or areas of the building as part of their daily and weekly routines? The growth of the ‘mobile enterprise’ has rapidly changed the way that companies go about doing their business.

Our guess is that you answered ‘Yes’ to all of the above and that your organization—like most in today’s business world—is in fact a mobile organization. In IDC’s Worldwide Mobile Worker Population 2011-2015 Report, the market watcher predicts that by 2015, mobile workers will account for 37.2 percent of the global workforce—that’s 1.3 billion mobile workers worldwide.

It’s a fact that has been proven time and time again: People who communicate and collaborate will be more effective at their jobs. In fact, according to a Forrester Research survey, 75 percent of companies reported an increase in employee productivity through the use of mobile applications. As an IT professional, it’s your job to use available technologies to foster this collaboration and help your employees communicate with each other, partners, and customers—regardless of where they are at any given moment.

At Windstream, we often find that our customers want a consistent business identity—no matter if they are at their desks, on their cell phones or tablets, or even at home. Integrating unified communications and mobility allows us to make the same features employees have at their desks available to them on their other devices.

Features like: ‘find me-follow me,’ which is a single number reach, as well as unified messaging and integrated contacts. These solutions enrich an employee’s working environment to offer him or her better business communications that are not dependent on any one device.

There are a plethora of unified communications/mobility solutions, all of which offer different functionalities, and of course, there are a variety of platforms to consider—iPhone, Droid, BlackBerry, and more. If you’re shopping around, the choices can be overwhelming, especially if you’re not sure of exactly what you want or need. That’s why we start with gaining an understanding of your business requirements, educate you on the options, then build a customized solution that is right for your employees, and give you the tools to help manage it as you move forward.

At the end of the day, users just want a solution that helps to make their lives easier on a day-to-day basis. The less effort a unified communications/mobility solution requires on the part of your employees, the better—it should not require much more than downloading a simple application to their mobile devices.

Tell Us Your Experience: Are you currently exploring a UC solution for your company? If so, what are the things that are most important to you? Or, do you already have a UC solution in place? If so, what types of benefits has your organization realized? Did any issues surface that you didn’t anticipate?