Welcome to the Windstream Business Blog

CIO Opportunities Are Expanding Rapidly – It’s Time to Make the Most of Them

By

No other corporate function has evolved as fast or as dramatically as IT. Once relegated to keeping machines and networks running – tough enough when technology was younger – IT now has access to remarkable solutions that streamline everything from team meetings to customer acquisition and experience. With the increasingly common use of these solutions, we’ve reached the point at which the perceived differences between company A and competitor B largely depend on the degree to which each has succeeded in deploying new technology.

Health IT Week Spotlight: Technology that drives the patient experience

By

Health IT Week

As we approach the start of Health IT Week, I find myself asking a lot of questions. Like, has anyone had a confusing, complicated healthcare issue where they needed multiple doctors involved in their care? I have this unnamed auto-immune disorder which causes eye inflammation. I’m often confused about it and can’t pronounce some of the things I’ve been tested for.

Continue reading

Goodbye Conference Room, Hello UCaaS with Anytime/Anywhere Communications in the Cloud

By

Yesterday's most popular workplace collaboration spot was the conference room down the hall. In most cases, it was supported by a PBX voice/phone system that might have lived in a closet nearby. Those days, like those of many other aging, legacy network technologies, are coming to a close. Today, collaboration occurs anywhere and everywhere, while the old conference room down the hall gathers dust, because the best place to connect and share ideas is now the cloud. And the way to get there is Unified Communications as a Service. The UCaaS era is here.

Delivering Against Evolving Customer Service Experience Standards Demands More Than an 800 Number

By

It’s no secret companies that deliver truly exceptional customer service and support experiences have a competitive edge when all other things are equal. Why? Because nearly everyone has an innate need to feel special and companies that satisfy that throughout the customer journey set themselves apart. In this post, our guest blogger, Michael Wood, VP of Marketing at VeloCloud, explains how the right network infrastructure can help organizations deliver against this agenda.

When it comes to optimizing mid-market enterprise networks, one size does not fit all

By

Wouldn’t it be nice if everything was Plug and Play? We all crave that kind of simplicity in our lives, but sometimes simplicity leads to oversimplification that becomes counterproductive. In the network space, we see this a lot with mid-market companies who would welcome the types of solutions geared for smaller organization but which just can’t seem to scale to their needs. At the same time, they often lack the resources of many larger enterprises who can more easily apply the time and money required to bring complex projects to fruition.

Leaving the Traditional Network WANosaurus Behind with SD-WAN

By

Let's get this straight. There's a reason dinosaurs are extinct. Scientists don't all agree why, but the fact remains; they ruled for a long time, and now they're gone. IT people can relate to this, since tech works in a similar, but more accelerated, cyclical fashion. In fact, it's happening now in enterprise networking, with SD-WAN. After a 15 year hiatus, during which MPLS ruled the Earth, a new cycle of network innovation is dawning. The days of the traditional WANosaurus – networks designed for a different kind of enterprise computing environment – are numbered. The era of agile, reliable, cost effective SD-WAN is here.

Intro to UCaaS: Creating engaging experiences in the digital workplace

By

UCaaS is going mainstream. Like its older IP cousin VoIP, Unified Communications as a Service moved quickly from arcane acronym used by network engineers to become a term forward thinking line of business decision makers might be familiar with. Something that the latter group may not know are the benefits of moving to UCaaS; not simply from a cost perspective, but the impact on creating a great experience for your customers.

Judging Us By The Company We Keep

By

There is an old expression that you are often judged by the company you keep. And we embrace that philosophy because we partner with some of the most innovative, recognized and respected companies in the industry. That includes companies like VeloCloud, Mimecast, Broadview Networks and Mitel. Together, we are able to deliver some of the industry's highest—quality services—reliably and cost effectively – to enterprise customers.