Welcome to the Windstream Business Blog

Driving a Best-in-Class UCaaS/CCaaS Customer Experience with Avaya


Avaya Engage

UCaaS is one of the most transformational cloud based enterprise applications companies can adopt and see a rapid return on investment. The path to making that move can vary widely according to their size/user base, geographic dispersion, and of course the legacy technology they currently rely on. For this reason, Windstream offers a number of different UCaaS options – and CCaaS/Contact Center as a Service options, too – to make sure we can provide every customer with a solution that we can tailor to their unique current and future needs.

SD-WAN DIY vs Third-Party Service Provider: Lessons from the Field


Enabling Modern Digital Business Ecosystems with SD-WAN

Software-defined WAN (SD-WAN) is rapidly replacing traditional WAN in enterprise networking, for good reason – including greatly reduced service costs and downtime, plus improved network security and flexibility. The question for most organizations isn’t whether to make the transition, but how to realize maximum benefit.

Delivering a Superior Holiday CX to Our Retail Customers So They Can Do the Same for Their Customers


The National Retail Federation expects record breaking holiday-season retail sales with an increase of 3.6 to 4% this year – totaling $678.8B to $682B – up from $655.8B last year. That includes a projected 164M shoppers making purchases on Thanksgiving weekend alone! 

With so many critical selling days from Black Friday to New Year's Day, and with so much riding on success during this short window of time, retailers need to count on their network more than ever before to support their delivery of a superior digitally driven retail customer experience.