Windstream Resources

Windstream Network Portal User Guide

The Windstream Network Portal User Guide provides step-by-step navigation through the Network Portal, supporting Dedicated Internet, Ethernet Internet, Dynamic IP, Virtual, PBX Virtual LAN Services and Virtual Private Network. This web-based reporting tool enables you to view core network performance statistics, such as availability, latency, packet loss jitter, bandwidth utilization and connectivity.

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CommPortal Business Admin User Guide

The Business Administrators Quick Start Guide provides Business Group (BG) Administrators guidance to configure their own line options and configure and manage BG lines, phones and services.

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CommPortal User Guide

CommPortal users get step-by-step instructions to use the CommPortal Message and Call Tab features and settings.

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CommPortal Assistant User Guide

Get a features overview, installation and configuration instructions in this comprehensive CommPortal Assistant Guide.

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Assistant Enterprise Toolbar User Guide

Get step-by-step instructions to guide you through setup of the Broadsoft Enterprise Assistant Toolbar.

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Event Conferencing User Guide

The Event Conferencing Guide will help you wilth starting a conference call, describe enhanced features, and give an overview of rates.

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Music on Hold User Guide

This Quick Start Guide provides directions for operating Music on Hold. Upload 10 music files to customize on-hold songs and messaging for playback to business callers placed on hold.

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Advanced Application Reporting User Guide

The Windstream Advanced Application Reporting User Guide provides information and procedures to help you effectively use the Advanced Application Reporting (AAR) product’s reporting capabilities. Use AAR data to help you make accurate decisions regarding cost reduction, capacity planning, troubleshooting and network traffic analysis across the enterprise.

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Virtual PBX Voice Portal and Auto Attendant User Guide

This Administrator Guide provides a complete overview with setup and utilization instructions to take advantage of all the features and benefits of the Virtual BPX Voice Portal and Auto Attendant system.

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Audio Conferencing User Guide

The Audio Conferencing Guide will help you from the basics to set up options, plus security features and more.

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Cloud Migration Services Technical User Guide

Use this Windstream Cloud Migration Technical User Guide as a resource for configuration and operating systems for physical and virtual servers, providing the technical specifications you need to know to successfully implement the cloud migration process.

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Windstream Hosted Solutions vCloud Director User Guide

Windstream uses VMWare’s vCloud Director to allow end users access to their cloud resources and to create new VMs, change hardware settings, access the console and upload VMs to the cloud.  Learn more in this vCloud Director User Guide.

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Windstream Cloud Portal User Guide

The Windstream Cloud Portal provides customers with at-a-glance monitoring and self-service control of their cloud and data center assets such as virtual machines and firewalls.

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Web Conferencing User Guide

The Web Conferencing Guide gives you and overview and explains the conference center and conference controls.

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Premium Auto Attendant User Guide

Get a thorough overview including setup, configuration and operational instructions with the Premium Auto Attendant User Guide.

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Cisco Router User Guide

Cisco Unified WAN Services Platforms make it easy to evolve your network. Refer to this Cisco Router Guide for recommended migration paths for legacy products.

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Managed Network Security Web Portal User Guide

This User Guide introduces the Managed Security Web Portal to guide you through the portal layout, web filtering administration and SSL VPN use administration with instructions for applying changes and administering multiple devices.

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International Conferencing User Guide

The International Conferencing Guide gives you and overview and explains the conference center and conference controls.

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Voicemail User Guide

Get all the answers you need from initial setup to message retrieval and management with the Windstream Voicemail Users Guide.

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International Calling Card User Guide

Keep the International Calling Quick Reference Card with your Windstream Calling Card when traveling for a quick, easy reference of international dialing access numbers.

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User Guide