RE/MAX Heartland REALTORS^®

The Customer

In recent years, nearly half of the real estate transactions in eastern Jackson County, MO have been handled by RE/MAX Heartland, REALTORS^®. Having a 30-year history in Jackson County, RE/MAX is very involved in the lives of the residents of Kansas City. And their stake in the community continues to grow! In fact, RE/MAX Heartland, REALTORS^® has been ranked in the top 500 US real estate companies in both the RISMedia and REAL Trends surveys in the last five years.

The reason? Consistent growth. Not just in the residential real estate market, but in the consumers’ faith in RE/MAX. This continued trust in the capability of RE/MAX agents can be attributed to constant innovation. The real estate industry has made great strides in using technology and the Internet to market properties for sale to prospective buyers. The agents at RE/MAX believe that top quality telecommunications and Internet services are essential to their continued growth in the real estate community.

The Challenge

In the fast-paced world of real estate where a prospective customer may call the office one time before hanging up and dialing a competitor, real estate agents have to be readily accessible at all times.

With increased attention on having a more capable, efficient telecommunications solution, the management at RE/MAX began to explore options to implement a more specialized provider. RE/MAX’s previous providers had been inefficient and unresponsive. So, when RE/MAX first spoke with Windstream, executives were eager to learn how a business-focused telecommunications company could implement a total communications package aimed at making them even more efficient.

The Solution

When the opportunity for contract renewal came up, RE/MAX executives spoke with Windstream about delivering a VoIP solution. Windstream’s Hosted VoIP and Data bundle proved to be the perfect match for the four real estate offices. The “Find Me, Follow Me” and Call Forwarding features ensure RE/MAX agents that they will never miss another call.

Windstream also designed a convenient solution for local calling, along with a DID system where RE/MAX employees in all four offices could use 4-digit dialing to connect to each other without tying up the switchboard.

In addition, the Hosted VoIP and Data Bundle includes a convenient web portal so that the administration staff can manage their Windstream-hosted email addresses and trouble tickets. Further, the portal gives RE/MAX the ability to add validated accounting codes for long distance calling.

The four offices were successfully and quickly moved to Windstream, in what RE/MAX executives say was the smoothest cutover that they have ever experienced. The administration at RE/MAX reports that they love their custom-tailored Hosted VoIP and Data solution, and the careful attention that Windstream gives to customer service.