Industry Focus: Legal

Location(s): Florida

Windstream Solution(s): Communications

Web Site: www.fightyourcase.com

About Finebloom & Haenel

Finebloom & Haenel is a criminal defense law firm with locations in Tampa, Sarasota, Plant City and Pinellas County, Florida. Finebloom & Haenel’s defense attorneys are highly regarded
in Florida as experts in the resolution of issues involving traffic violations and laws.

Defending any type of traffic offense requires a defense attorney with the know-how and experience to find success both in and out of the courtroom. Finebloom & Haenel’s attorneys have extensive experience with traffic and driving offenses in particular, having dedicated their practice to defending the rights of motorists. They offer their clients one-on-one attention and are truly dedicated and passionate. But, Finebloom & Haenel needed to spend more time in court and less time on the phone with its communications provider.

The Challenge

Prior to the switch to Windstream, the attorneys at Finebloom & Haenel were spending far too much time dealing with a low-grade communications solution that included two carriers.

Outages, billing issues and poor customer service cumulatively resulted in the firm choosing to break its contracts with the ineffective providers. Finebloom & Haenel needed an instant upgrade – preferably to a single provider who could effectively handle all of its communications needs.

The Solution

While Finebloom & Haenel needed a quick replacement, they
also wanted to be smart in making its communications decision. After looking at a variety of carriers, a vendor partner strongly recommended Windstream. Upon further investigation, Finebloom & Haenel discovered the power of Windstream’s Virtual PBX solution.

The Benefit

Now that Finebloom & Haenel consolidated its services to one provider, the firm is truly benefiting from its relationship with Windstream. It’s enjoying the efficiency of one bill and is now consulting directly with Windstream for any carrier issues and upgrades. With Remote Call Forwarding, the firm is able to forward numbers at will to other offices if needed. And with Virtual PBX’s “Find Me, Follow Me” feature, the attorneys can ensure that they never miss another phone call, as this feature routes incoming calls to cell phones, and even other offices when they’re “on the go.”

Since installing its initial services, Finebloom & Haenel has added another office. As it continues to grow, Windstream is making it easy for the law firm to expand and upgrade its existing solution seamlessly while the firm is hard at work in the court room.