Finebloom & Haenel

The Customer

Finebloom & Haenel is a criminal defense law firm with locations in Tampa, Sarasota, Plant City, and Pinellas County, FL. Finebloom & Haenel’s defense attorneys are highly regarded in Florida as experts in the resolution of issues involving traffic violations and laws.

Defending any type of traffic offense requires a defense attorney with the know-how and experience to find success both in and out of the courtroom. Finebloom & Haenel’s attorneys have extensive experience with traffic and driving offenses in particular, having dedicated their practice to defending the rights of motorists. They offer their clients one-on-one attention and are truly dedicated and passionate about what they do. But, Finebloom & Haenel needed to spend more time in court and less time on the phone with their communications provider.

The Challenge

Prior to their switch to Windstream, the attorneys at Finebloom & Haenel were spending far too much time dealing with a low-grade telecommunications solution that included two carriers.

Outages, billing issues, and poor customer service cumulatively resulted in the firm choosing to break their contracts with the ineffective providers. Finebloom & Haenel needed an instant upgrade – preferably to a single provider who could effectively handle all of their communications needs.

The Solution

While Finebloom & Haenel needed a quick replacement, they also wanted to be smart in making their communications decision. After looking at a variety of carriers, a vendor partner strongly recommended Windstream. Upon further investigation, Finebloom & Haenel discovered the power of Windstream’s Hosted VoIP and Data solution.

Now that Finebloom & Haenel have consolidated their services to one provider, they are truly benefiting from their relationship with Windstream. They are enjoying the efficiency of one bill and they are now consulting directly with Windstream for any carrier issues and upgrades. With Remote Call Forwarding, they are able to forward numbers at will to other offices if needed. And with Hosted VoIP and Data’s “Find Me, Follow Me” feature, the attorneys can ensure that they never miss another phone call, as this feature routes incoming calls to cell phones, and even other offices when they are “on the go.”

Since installing their initial services, Finebloom & Haenel has added another office. As they continue to grow, Windstream is making it easy for the law firm to expand and upgrade their existing solution seamlessly while they are hard at work in the court room.