Plans for Every Business Size

Windstream Maintenance and Service Plans for customer premises equipment (CPE) were created with your specific telecommunications system needs in mind. We can help you select a plan that works best for your business's size, budget and response requirements.

Ensure Optimum CPE Performance

Windstream’s affordable Maintenance and Service Plans ensure reliable, optimum performance from customer premises equipment. Our maintenance and service plans are ideal for businesses that lack the internal resources for long hours of telecommunications system monitoring and maintenance. We limit exposure and the related costs to technical interruptions and critical failures, minimizing downtime and protecting the overall health of your IT network and telecom systems. 

Benefits of a Windstream Maintenance and Service Plan include:

  • Worry-free maintenance for customer premises equipment service and repairs with a single point of contact
  • Discounted labor rates for on-site and remote moves, adds and changes
  • 24 x 7 remote alarm monitoring
  • Annual engineering consultation, on-site/remote customer premises equipment and systems review and database backup (preventive maintenance) respective to plan coverage

Choose the CPE Maintenance and Service Plans That Best Fits Your Needs

  • Our Basic telecommunications maintenance and service plan provides remote support during regular business hours, which is ideal for many schools and companies that have limited after-hours communications.
  • The Enhanced plan offers the same coverage, but also includes on-site customer premises equipment support and parts. It’s ideal for businesses such as hotels, retail outlets and healthcare facilities whose non-stop communications are vital to the health of their operations.
  •  Our Complete plan offers around-the-clock CPE support—with parts—365 days a year.

Allow the extensive resources and expertise of Windstream’s highly-qualified support staff to keep your customer premises equipment and systems up and running and experience unparalleled customer care and worry-free technical operation.

Technical Support Basic Enhanced Complete
M-F, 8-5PM (excluding holidays) (remote only)
24 x 7 x 365 days

Technical Support

Basic

  • M-F, 8-5PM (excluding holidays)
  • Remote Support Only

Enhanced

  • M-F, 8-5PM (excluding holidays)

Complete

  • 24 x 7 x 365 days
Features Basic Enhanced Complete
Remote Support
Annual System Review & Consultation
Discounted Time and Materials Rate
System Parts Included
On-Site Support
Annual System Backup & Network Audit

Features

Basic

  • Remote Support
  • Annual System Review & Consultation
  • Discounted Time and Materials Rate

Enhanced

  • Remote Support
  • Annual System Review & Consultation
  • Discounted Time and Materials Rate
  • System Parts Included
  • On-Site Support

Complete

  • Remote Support
  • Annual System Review & Consultation
  • Discounted Time and Materials Rate
  • System Parts Included
  • On-Site Support
  • Annual System Backup & Network Audit

Basic+, Enhanced+ and Complete+

Customers who choose these "plus" plans enjoy all the features of the respective plans above, and also benefit from proactive remote monitoring. This proactive monitoring allows us to remedy a host of issues before they ever become apparent to you.