Introducing Windstream!
Windstream understands that keeping your business connected is critical. Our promise is that every business we serve will enjoy superior data, voice and networking solutions as well as customized, hassle-free service — all through a best-in-class network.
We specialize in businesses like yours and will work with you to ensure your transition to Windstream is a smooth one.
FAQs
Windstream Overview
Customer Service
Billing
Business Products and Services
Support
Community Impact
Windstream Overview
Who is Windstream?
Windstream is a communication and technology company that provides next generation data, voice, MPLS networking, data centers, managed services and communication systems to over 400,000 businesses across 29 states. We at Windstream welcome the opportunity to continue serving your business technology needs.
Where does Windstream operate?
Windstream operates in 23 states - Alabama, Arkansas, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Nebraska, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee and Texas.
Where is Windstream's corporate headquarters?
Windstream's corporate headquarters is located in Little Rock, Ark.
Customer Service
I am an existing customer. Do I need to reconnect my services?
No. Your business is not required to take any action. We are always ready to help you purchase new products or make service changes. Our priority is to have a smooth transition with no impact to your business.
Will my services be impacted by the transition?
No. Your services will not be impacted by the transition to Windstream. You should expect the same great services you have today.
How do I order new services?
Please continue to contact your business sales representative or Customer Service for product and service information.
Can I keep my telephone number?
Yes. Your phone number(s) will not change.
Who do I call for service issues?
Please continue to call the same numbers you use today for service issues.
What are the new customer service phone numbers and email addresses?
Please continue to use the existing phone numbers and email addresses.
To whom do I pay my monthly bill?
You should continue making your payment to the remittance address and company name listed on your monthly bill statement.
Can I cancel my current product contracts without penalties?
No. Your current contract has transitioned to Windstream. Please refer to your contract for terms and conditions.
Will the name of the company change?
Yes. The name of the merged company is Windstream Communications.
Billing
Will my price change when Windstream takes over?
No, your price will remain the same.
Will there be different pricing options available?
Other Windstream products and services will soon be made available to you and those may include additional pricing options.
Business Products and Services
Are my services staying the same? How will my services change?
Your current services will not be affected. You should expect the same great service you have today.
Is my current contract still valid?
Yes. Your current contract has transitioned to Windstream; however, the same terms and conditions will apply.
Will my email address change?
No, your email address will not be impacted by this transition.
Will high-speed Internet service quality remain the same?
Your business will continue to receive dependable, high-speed Internet service during and after the transition.
Will I need to make any changes to my existing service?
No action is required.
How will this impact existing maintenance agreements?
Your existing maintenance agreements will not be impacted.
Will there be more products and services offered in my area?
Yes. In the coming months, the complete suite of Windstream's high-speed data, voice, networking and communication systems will be made available to your business.
Should I hold off on setting up new service until Windstream takes over?
No. We recommend you contact Windstream today to add new services or update your business's existing services. Please continue to make additions and changes to your service as you normally would by contacting your sales representative or calling Customer Service.
Support
Will I still have access to 24-hour support for network issues?
Windstream offers around-the-clock support for technical issues. You work nights and weekends and so do we.
Will I still have the same support team?
Yes, your support team will continue to serve your needs.
Will I still have an Account Manager?
Yes, your account manager will continue to serve your needs.
Will I still have the same sales rep?
Yes, your sales representative will continue to serve your needs.
Will I have the same technician?
Yes, you will continue to have access to local technicians.
Do I still call the same phone numbers for service?
Please continue to call the same numbers for service issues.
Community Impact
Will you still be involved with the Chamber and other community activities?
Yes. Windstream has a very strong relationship with local Chambers in the cities and the communities they serve.
Will Windstream be active in the community?
Yes. Windstream takes great responsibility to building strong ties with the communities it serves.