BusinessProtect Maintenance and Warranty
Superior Protection. Superior Value
Windstream's BusinessProtect Maintenance and Warranty Plans can ensure that your equipment is operating at peak performance by protecting your business against equipment hardware failure resulting from normal usage, power surges and lightning strikes.
With decades of industry experience, our team of engineers and manufacturer-certified and trained technicians are experts in leading telecommunications equipment and technologies including Avaya, Mitel, Cisco, Adtran and more. We listen to your goals, respond to your concerns and deploy the resources you need—when you need them — helping you protect your telecommunications investments.
BusinessProtect Maintenance Plans
All BusinessProtect Maintenance Plans include:
- Preferred labor rates for moves, adds and changes.
- Labor for repair of system hardware failure due to normal use (not resulting from misuse or abuse).
- System reporting and Quarterly Health Checks
- Consistent monthly payments that make budgeting easier as well as multi-year term discounts.
- Minimal system downtime and faster issue resolution with remote diagnosis and maintenance.
BusinessProtect Warranty
Get industry-leading protection against electrical power surges and lightning strikes for your equipment purchase by adding Windstream's BusinessProtect Warranty Plan. Bundle it with a BusinessProtect Maintenance Plan and receive a discount.
BusinessProtect Warranty features:
- Electrical and lightning surge protection
- Parts performance guarantee for contract term
BusinessProtect Platinum Plan with Extended Warranty
Windstream's Platinum Plan with Extended Warranty provides total protection for your CPE purchase. The Platinum Plan with Extended Warranty coverage combines the highest level of maintenance service together with total coverage protection for your customer premises equipment, which includes extended parts coverage as well as coverage against failure due to lightning/electrical power surges.
Extended Warranty features:
- Extended term electrical and lightning surge protection
- Parts performance guarantee for extended contract term
Technical Response Times
| Plan | Availability | Overtime Charges | Priority Response Time |
|---|---|---|---|
| Bronze | M-F, 8-5PM (excluding holidays) | X | |
| Silver | M-F, 8-5PM (excluding holidays) | X | X |
| Gold | 24/7 (excluding holidays) | X | X |
| Platinum | 24/7 (365 days) | X |
Features
| Plan | System Monitoring w/SEB* | Contract Labor Rate | Labor for Repair Issues Included |
|---|---|---|---|
| Bronze | X | ||
| Silver | X | X | |
| Gold | X | X | X |
| Platinum | X | X | X |
Additional Features
| Plan | Quarterly Trunk Traffic Report | Monthly Critical Alarm Report | Sales Engineer Planning & Design | Quarterly Health Checks |
|---|---|---|---|---|
| Bronze | X | |||
| Silver | X | X | ||
| Gold | X | X | ||
| Platinum | X | X | X | X |
*Only on Avaya equipment.
View services available in your area or view our coverage map
Submit a quote request and a Local Business Solutions Specialist will contact you shortly.