Windstream Customer Premises Equipment Maintenance and Service Plans
Ensure Optimum Customer Premises Equipment and System Performance with a Windstream Maintenance & Service Plan
Windstream Maintenance and Service Plans for customer premises equipment (CPE) were created with your specific telecommunications system needs in mind. We can help you select a plan that works best for your business’s size, budget and response requirements. Our Basic telecommunications maintenance and service plan provides remote support during regular business hours, which is ideal for many schools and companies that have limited after-hours communications. The Enhanced plan offers the same coverage, but also includes on-site customer premises equipment support and parts. And for businesses such as hotels, retail outlets and healthcare facilities whose non-stop communications are vital to the health of their operations, our Complete plan offers round-the-clock CPE support—with parts—365 days a year.
- Benefits of a Windstream Maintenance and Service Plan include:
- Worry-free maintenance for customer premises equipment service and repairs with a single point of contact
- Discounted labor rates for on-site and remote moves, adds and changes
- 24 x 7 remote alarm monitoring
- Annual engineering consultation, on-site / remote customer premises equipment and systems review and database backup (preventive maintenance) respective to plan coverage
Most businesses lack the tolerance for IT network and phone service interruptions and outages or the related costs of critical failures and potential for harm to customer and supplier relationships. Windstream’s affordable Maintenance and Service Plans enable businesses lacking the internal resources for long hours of telecommunications system monitoring and maintenance, to limit their exposure to technical interruptions and critical failures, decrease downtime and protect the overall health of their systems.
Allow the extensive resources and expertise of Windstream’s highly-qualified support staff to keep your customer premises equipment and systems up and running and experience unparalleled customer care and worry-free technical operation.
Technical Support
| Basic | Enhanced | Complete | |
|---|---|---|---|
| M-F, 8-5PM (excluding holidays) | (remote only) | ||
| 24/7 (365 days) |
Features
| Basic | Enhanced | Complete | |
|---|---|---|---|
| Remote Support | |||
| Annual System Review & Consultation | |||
| Discounted Time and Materials Rate | |||
| System Parts Included | |||
| On-Site Support | |||
| Annual System Backup & Network Audit |
Basic+, Enhanced+ and Complete+
| Customers who choose these "plus" plans enjoy all the features of the respective plans above, and also benefit from proactive remote monitoring. This proactive monitoring allows us to remedy a host of issues before they ever become apparent to you. |