Business Communications Systems and Equipment
Windstream provides a multitude of communications systems solutions from traditional voice systems to fully integrated IP telephony platforms to meet your needs.
Windstream Business offers a wide variety of user-friendly communication platforms from some of the most respected names in the industry including communications systems and equipment from Mitel and Avaya. Windstream’s Customer Premises Equipment (CPE) program features competitive pricing, flexible payment options, seamless implementation, and a single point-of-contact for equipment service and repairs. Whether you have a small business operation or a multi-site company, Windstream Business provides a multitude of solutions ranging from traditional voice systems to fully integrated IP telephony platforms to meet your needs.
The Allworx 48x is the largest and most powerful of all the Allworx systems—supporting up to 250 users per location. A simple direct connection for SIP trunks and two optional T1/PRI interfaces make it the perfect solution for businesses which want either traditional digital trunking or SIP, or both, but are not so large that they need the significant expense of an enterprise-class solution. All Allworx systems give you the full feature set of traditional telephone systems, plus the added advantages of VoIP such as mobility, remote workers, or multi-site connectivity for up to 1000 users. Plus, every user can simultaneously manage multiple VoIP phone connections from a wide array of devices. With the 48x, you have all the latest high-powered technology at your fingertips, and you control the pace of transition to this new reality.
Designed for companies with up to 60 users, the award-winning Allworx 6x is an excellent choice for customers who want to make their business more efficient and are looking to reduce telephone and operational costs. The 6x natively includes SIP trunking, analog trunks, a wide choice of Allworx handsets for every application, a built-in 8 port voicemail with Unified Communication, one optional 8-seat conference bridge and has an energy efficient design for maximum energy cost savings. All Allworx systems give you the full feature set of traditional telephone systems, plus the added advantages of VoIP such as mobility, remote workers, or multi-site connectivity for up to 1000 users. Plus, every user can simultaneously manage multiple VoIP phone connections from a wide array of devices. With the 6x, small to medium size business can add flexibility and control beyond their wildest dreams.
Designed for companies with up to 12 users, the Allworx 6x12 is an excellent choice for smaller fast-growing customers. The 6x12 natively includes SIP trunking, analog trunks, a wide choice of Allworx handsets for every application, a built-in 8 port voicemail with Unified Communication, one optional 8-seat conference bridge and has an energy efficient design for maximum energy cost savings. All Allworx systems give you the full feature set of traditional telephone systems, plus the added advantages of VoIP such as mobility, remote workers, or in a branch office with multi-site connectivity for up to 1000 users. Plus, every user can simultaneously manage multiple VoIP phone connections from a wide array of devices. With the 6x12, a small business can manage their growth to match their rapid success.
Aura is Avaya's core communications platform which delivers company-wide, people-centric collaboration and supports full unified communications and contact center solutions for midsize to large enterprises. Avaya Aura simplifies complex communications networks, reduces infrastructure costs, and quickly delivers voice, video, messaging, presence, and web applications to users in every location. Providing choice and flexibility, Avaya Aura can be deployed as an appliance on Avaya's designated platforms, a virtualized solution with the Avaya Aura Virtualized Environment which leverages VMware and customer-provided servers, or a turnkey solution for midsize businesses.
Avaya Communications Server 1000
Avaya Communication Server 1000 (formerly Nortel) is a server-based, full-featured, highly scalable IP communications system that meets the needs of enterprises from small to large. It provides the benefits of a converged network plus advanced applications and over 750 world-class telephony features, while enabling communications security through a full suite of security features and capabilities. Communication Server 1000 supports business-critical applications, including unified messaging, customer contact center, IVR, wireless VoIP and IP phones.
An Avaya IP Office small business phone system enables your entire team to connect and collaborate in real-time, without limitations, using available and appropriate devices—including smart phones, laptops, tablets, home phones, and office phones. Designed specifically for small and midsize businesses, IP Office delivers the collaboration tools you need, from basic telephony to the most sophisticated unified communications. An IP Office phone system helps you create your most productive mobile workforce, increase capacity and capabilities as your business grows, and gain business and customer service efficiencies.
Mitel MiVoice Small Business
The Mitel MiVoice Small Business gives you choice, efficiency, collaboration and cost effective growth options for your voice and data needs through its open system design. With the Mitel MiVoice Small Business, you can tailor the system to suit your dynamic needs by choosing IP or digital communications—or both. Also, choose from a variety of Mitel applications for simplifying individual communications, accelerating information flow throughout your organization and automating common processes to reduce costs and improve productivity, with powerful, easy-to-use tools for managing voice, e-mail and faxes across all devices.
Mitel MiVoice Business
The Mitel MiVoice Business is a single, cloud-ready software stream that supports a range of deployment models: distributed, centralized, private and public cloud, or hybrid. MiVoice Business can be deployed on the hardware that best fits your IT strategy: Mitel 3300 Controllers, or virtualized or non-virtualized industry standard servers. As your business evolves from one deployment model to another (e.g., distributed Mitel 3300 Controllers to centralized and virtualized deployment in a private cloud), your licenses are portable from one deployment model to another – delivering a strong and future-proof total cost of ownership (TCO).
ShoreTel Voice Switches and Appliances
ShoreTel voice switches provide distributed call control software and support ShoreTel IP phones, SIP devices or combinations of analog devices. They are available in a range of sizes for enterprise headquarters, regional offices and small to midsize businesses. ShoreTel voice switches also provide network interfaces to bridge your communications beyond the enterprise by supporting SIP, analog and ISDN trunking.
ShoreTel Unified Communications Platform
ShoreTel’s unique purpose-built distributed voice architecture is the basis for their unified communications premise-based platform. It scales easily and is ideal for multisite companies because it behaves and appears as a single, unified system with full PBX, voicemail and automated attendant functions.
ShoreTel Communicator delivers unified communications (UC) in an intuitive interface and is available in diverse environments such as Web browsers, Windsow, Mac OS, Citrix, iPhones, BlackBerry and Nokia mobile phones. With minimal training, users across job roles can master a full suite of versatile tools for managing real-time commuications on their computer or mobile phone, moving seamessly between voice, video or IM, as needed.
Enhanced Voice Applications: Call Accounting Software
Call Accounting Software allows your business to control costs by identifying where waste occurs. It gives your business the information needed to optimize performance and cost effectiveness of your communication systems. This system allows you to allocate communication costs by department, prevent fraudulent use of telephones, improve customer service by measuring call answering times, restrict access to certain Web sites, monitor use of e-mail systems, track call costs for mobile phones and produce integrated management reports for all communications types. It's a key business tool that provides your company with the tracking ability it needs to run efficiently.
Enhanced Voice Applications: Voice Mail with Unified Messaging
Voicemail with Unified Messaging combines fax, voicemail and e-mail in one location with accessibility from any touchtone phone or desktop PC. This system will improve employees' productivity as it enables the mobile worker to remain diligent with E-mail-By-Phone, Speech Activated Messaging and access to voice and fax messages. It also reduces training time as it provides a streamlined user interface. And it can be used in any number of environments including Microsoft Outlook, Lotus Notes and many more.
Enhanced Voice Applications: Business Call Recording
With Business Call Recording, you now have the ability to document all of your business conversations forever. This feature allows you to never question the accuracy of your memory. Simply go back to the call and listen to customer questions and promises made to ensure the best customer service, protect your company from lawsuits, avoid employee conduct problems and mine calls for insight. Call recording will also reduce your overall business costs because it allows you to resolve disputes quickly, prevent miscommunications and improve training efficiency.
Our dedicated personnel can help you every step of the way with your customer premises equipment decisions. By understanding your business, Windstream Business can work to identify areas of opportunity for communications-enabled devices that can lead to improved agility, accuracy and speed, as well as higher productivity.