Hosted IVR & Enhanced Toll-Free Service
Manage and interact with your business in real time.
Windstream’s Hosted IVR (Interactive Voice Response) and Enhanced Toll-Free Service platform provides advanced features and premium tools for you to effectively manage your business and your toll-free communications in real time. Our flexible Hosted IVR and Enhanced Toll-Free Services offer versatility to expand your toll-free service as your business grows.
Advanced Business Platform Features:
- Superior Call Routing: A multitude of call treatments are available based on such criteria as geography, time, type of caller, percent allocation, call distribution, network queuing and network transfers. A single toll-free number can ring to any 10-digit number, an existing number or a newly created “vanity” number.
- Hosted Voice Integration: A network-level voice interactive system presents a clear and consistent message to your callers. It’s possible to provide automated information, elicit caller responses or guide callers to the correct recipient in an efficient manner.
- Online Visibility & Control: Gain insight into your callers’ behaviors by population or by individual with Web-based account management and analysis tools. You can quickly implement changes to your routing schemes online to support sound business decisions.
- Custom Invoice Options: Assign costs according to your needs—segmented by where the call originated and what options the caller chose.
Premium Service Advantages:
- Robust Functionality: Enhanced Toll-Free routes every call to the right individual.
- Cost Control: There are no upfront equipment costs or maintenance contracts with the Windstream Enhanced Toll-Free network-level solution.
- Greater Efficiency: In times of high call volume, you can offer your callers the option to request a call back. Intuitive features to handle credit card transactions and conference transfers further increase your efficiency.
- Seamless Growth: Every application—even virtual call centers—can grow seamlessly across the Windstream intelligent network.