Hosted IVR & Enhanced Toll-Free Service

Manage and interact with your business in real time.

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Windstream’s Hosted IVR (Interactive Voice Response) and Enhanced Toll-Free Service platform provides advanced features and premium tools for you to effectively manage your business and your toll-free communications in real time. Our flexible Hosted IVR and Enhanced Toll-Free Services offer versatility to expand your toll-free service as your business grows.

Advanced Business Platform Features:

  • Superior Call Routing: A multitude of call treatments are available based on such criteria as geography, time, type of caller, percent allocation, call distribution, network queuing and network transfers. A single toll-free number can ring to any 10-digit number, an existing number or a newly created “vanity” number.
  • Hosted Voice Integration: A network-level voice interactive system presents a clear and consistent message to your callers. It’s possible to provide automated information, elicit caller responses or guide callers to the correct recipient in an efficient manner.
  • Online Visibility & Control: Gain insight into your callers’ behaviors by population or by individual with Web-based account management and analysis tools. You can quickly implement changes to your routing schemes online to support sound business decisions.
  • Custom Invoice Options: Assign costs according to your needs—segmented by where the call originated and what options the caller chose.

Premium Service Advantages:

  • Robust Functionality: Enhanced Toll-Free routes every call to the right individual.
  • Cost Control: There are no upfront equipment costs or maintenance contracts with the Windstream Enhanced Toll-Free network-level solution.
  • Greater Efficiency: In times of high call volume, you can offer your callers the option to request a call back. Intuitive features to handle credit card transactions and conference transfers further increase your efficiency.
  • Seamless Growth: Every application—even virtual call centers—can grow seamlessly across the Windstream intelligent network.