Windstream Communications Fee and Surcharge Guide
Interstate Service Fee – Allows Windstream to recover costs, such as those associated with provisioning and maintaining customer accounts on the Company's network and interstate and international connection charges. Applies per account.
Network Cost Recovery Fee – Assists Windstream in recovering costs associated with routing telephone calls to their destinations. Applies monthly per line/trunk as specifi ed in Windstream’s Tariffs and/or Terms and Conditions.
Federal Subscriber Line Charge Fee – Helps Windstream recoup the costs associated with building, maintaining and connecting telephone lines to your business. Applies monthly per telephone line or trunk.
Federal Universal Service Fund Fee – Designed to recover Windstream’s contribution to federal universal service fund programs, and is determined based upon Windstream’s own contribution to these programs. The Federal Communications Commission establishes a quarterly contribution factor, and Windstream recovers its contribution from its customers.
Local Number Portability Fee – Designed to help Windstream defray the costs of providing number portability. Number portability enables customers to retain their existing telephone numbers when they switch to another service provider. Applies monthly to local telephone lines/trunks.
State Telecommunications Relay Service Fund Surcharge – Assessed by states to assist disabled persons with access to telephone services and equipment. Applies monthly to all local telephone lines/trunks.
State Universal Service Fund Fee – Used to subsidize telephone service for rural health care providers, low-income residences, schools and libraries at the state level. Applies based on local and intrastate telephone usage and/or lines.
State 911 Recovery Surcharge – Assessed to recover the cost of providing 911 access to emergency services. Applies based on local and intrastate telephone usage and/or lines.
Payphone Fee – Assessed each time a Windstream customer uses a Windstream calling card or 1-8XX number at a payphone to help defray the per call compensation assessed to Windstream by the payphone provider for completing such calls.
Regulatory Access Fee – Assessed to help off-set costs associated with maintaining equal access call origination and termination facilities domestically and internationally. Applies per line.
Emergency Services Fee – Assessed to help recover costs of operating Windstream’s emergency systems and equipment that support the availability of emergency services to customers. Applies per line, subject to a per customer cap.
Late Payment Charge and Late Payment Collection Fee – This charge and this Fee recover the costs associated with the administration and collection of unpaid balances and are not government-mandated. The Late Payment Collection Fee may not apply to all customers.
Access Recovery Charge – The FCC permits local telephone companies to assess this charge to recover a portion of the costs incurred in the provision and maintenance of telephone service to connect customer’s homes and businesses to the telephone network.