Conshohocken, PA Data Center

Nothing is More Important to Your Business Than Knowing Your Mission-Critical IT Systems, Applications and Data are Secure.

Windstream's Conshohocken Data Center is audited under SSAE 16 SOC 1 Type II standards annually. The Data Center facility falls into a Tier Three (3) standard from a power and cooling standpoint and are in an N+1 configuration as required. SLA covers network availability at 99.995%, which matches the Tier Four (4) criterion.

• Located a few miles north of Philadelphia
• 36,000 sq. ft. data center / office building
• 18,000 sq. reinforced and sealed concrete floor data center area
• Full cabinets, half cabinets, 1/3 cabinets for customer equipment
• Secured custom cages available

HVAC

HVAC is critical in the design of the colocation facility; safe conditions are regulated with respect to temperature and humidity. Windstream monitors facility to keep temperatures averaging 74 degrees F (+/- 2deg) and humidity levels at 44% (+/- 5%).

• Data Center Room A is cooled via seven (7) LIEBERT HVAC units providing 210 tons of cooling
• Data Center Room B is cooled via five (5) LIEBERT HVAC units in a closed loop configuration utilizing a plenum feed system
• All HVAC units run in an N+1 configuration; N= the need of cooling, +1 = one more to cover a failed unit
• All units are double compressor units and can run at half capacity, regardless of N+1
• Preventative maintenance and capacity monitoring is performed routinely to ensure operating efficiency
• Water detection system under HVAC units

Power & UPS (Uninterruptible Power Supply)

Commercial power into the Conshohocken facility is provided via a high tension 13,200 volt input to a step down transformer with a 4000 AMP, 480V output.

AC Power circuits are pulled to customer's space typically priced and offered in 20 and 30 amp increments. Power is delivered to the customer in a "blipless" manner; backed up by UPS and generator.

• Data Center Room A supported by four (4) 300KVA inverters and battery packs which run in a N+1 configuration
• Data Center Room B supported by three (3) 300KVA inverters and battery packs which run in a N+1 configuration

Generators

Conshohocken facility maintains a 2,225 KVA or 2.2 Megawatt Caterpillar diesel generator, 3,000 gallon doubled steel walled fuel tank providing 48 hours continuous run under full load.

Windstream contracts with multiple fuel vendors. The generator has capacity to run while being refueled and is refilled as needed. The generator is run-tested weekly for an hour at no load and quarterly at full load.

Automatic Transfer Systems monitor incoming power and will cut over to generator if there is a plus or minus 8% change in voltage for incoming commercial power.

Network

Windstream customers may contract with their vendor / carrier of choice for connectivity or network resources outside the multiple carriers providing bandwidth and Internet ingress / egress to the Windstream Data Center facilities.

Windstream has multiple fiber providers available with diverse entrances into the Conshohocken Data Center with connections to major switching centers in Philadelphia, PA, New York, NY, and Newark, NJ. Windstream utilizes geographically diverse carriers and connections for the SONET architecture that provides network connectivity throughout the national Windstream data backbone.

Fire Suppressant

The data center is equipped with a network of water sprinklers and water detection alarms around the doors. There is a manual shutoff for the sprinkler in the event the mechanism is inappropriately triggered. The water sprinkler system is monitored and inspected by the landlord on continual basis. Fire extinguishers are in place next to each door in the data center.

Data Center Colocation Security Access

Windstream provides 24-hour unescorted access to its colocation facilities for authorized individuals only. Windstream's security measures include:

• 24 x 7 onsite personnel
• Card-reader access system
• Biometric identity access system
• Video surveillance and capture to DVR
• Electronic verification by Windstream personnel
• Individual cabinet combination locks

Monitoring

Windstream utilizes a suite of monitoring tools and methods to provide proactive notification of server or service affecting events. These methods include automated messaging sent from management/monitoring systems that notify personnel directly without any intervention that a service is down or impaired.

Proactive monitoring for changes in the environment outside of normal operating conditions prevents incidents from occurring that may lead to a service outage or impairment for a user organization.

Data center facility environmental conditions are continuously monitored by Data Technical Assurance Center personnel including cooling systems and power environmental alerts directly on TAC consoles, through the enunciators, through inspecting measurements on critical equipment inside the data center, and by audible alarms.

Options for monitoring systems include SNMP based metrics for system health (cpu utilization, drive space, memory usage), service or daemon status (service up / down), or standard TCP / IP protocol response (ping, http, https, smtp, ftp), as well as nonstandard application-dependant port response.