Charlotte (Uptown), NC Data Centers

Windstream Hosted Solutions' Charlotte Uptown Data Centers Deliver the Highest Level of Security, Safety, Redundancy, Reliability, Scalability and Technology.

Windstream Hosted Solutions' two data centers in Uptown Charlotte are SSAE 16 certified data centers, designed to meet the most demanding requirements. Windstream Hosted Solutions' state-of-the-art Charlotte data centers are capable of handling enterprise-class server management applications for customers worldwide. Below are some of the general features of our Charlotte Uptown data centers.

Special Building Features

• Lightning protection throughout the perimeter, rooftop, and electrical and mechanical support infrastructure
• Entrance requires badge and biometric authentication or security escorted entry
• Building strategically located outside of severe weather and seismic zones
• Building is rated to withstand hurricane-force winds
• 24-hour physical security monitors all cameras, door positions and badge access areas
• Redundant off-site monitoring of all security systems
• Camera on each doorway
• Door entrance to data center requires a badge for entry
• No external signage or branding advertising the location of the facility
• Facility is located on a primary power grid in close proximity to the local power substation
• 24-inch raised floor provides static pressure cooling from below to ensure efficient and effective cooling of computer equipment
• Sensor-driven cameras watching every door, aisle, cage and cabinet, NOC, NODE and other secure support rooms
• Steel structural supports and concrete walls
• Hurricane wind-rated roof
• Leak detection system
• Grounding connections on all posts, cages, and cabinets

Lobby Information

• 24-hour physical security monitors all cameras, door positions, and badge access areas
• Redundant off-site monitoring of all security systems
• Camera on each doorway
• Door entrance to data center requires a badge and biometric authentication for entry
• Biometric hand scanner verifies unique hand geometry image and a heat signature before allowing entry into data center

Cage/Cabinet Information

• Cage locks are impossible to "pick" because they require unique laser-etched keys with magnetic signatures
• Windstream Hosted Solutions maintains control of all keys and access to cages and cabinets require an escort from security personnel
• Strong sheet metal cages available for larger deployments

Electrical

• All power delivered via redundant feeds
• Each PDU distributes redundant power to power strips on each rack
• Each customer power strip is supplied by redundant PDUs with automatic transfer to active power supply
• Cameras monitor room and alarm with motion
• Fully redundant 1.75 Megawatt diesel generators, regularly tested, for added protection
• More than seven days of generator power on-site
• Indefinite run time with refueling of generator
• Generators are locked within sound-attenuated enclosures and monitored by cameras, critical functions are remotely monitored within data center
• Facility is located on a primary power grid in close proximity to the local power substation
• 100% uptime SLA on critical power delivery to customer environments

HVAC

• N + 1 configuration ensures redundant standby units are always available
• Computer Room Air Conditioning (CRAC) units are positioned around the data center in a perimeter cooling model to ensure adherence to strict temperature and humidity thresholds
• Moisture containment basins and sensors ensure no moisture gets in the data center
• Separate and further redundant cooling systems for critical support areas

Building Management Systems

• Continuum building management system with on-site and remote monitoring and control of all HVAC, generators, UPSs and switchboards, as well as other mechanical systems

Security Cameras

• Cameras digitally record all movement in and around the data center
• Four PTZ cameras watch all perimeter areas
• Separate cameras focused on all exterior doorway
• DVR retention of all security footage for a minimum of one year

Access Control

• Card access control throughout space
• Biometric access required to enter the data center
• Only Windstream Hosted Solutions employees hold biometric access to the data centers
• All customers are escorted to their cage and cabinet
• Windstream Hosted Solutions controls all keys to cage and cabinets within the data center to ensure strict key control