Live from IAUG CONVERGE2015: Customer Experience and Modernization

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IAUG Converge 2015

A shift in customer communications methods is starting a revolution in contact center operations as more customers contact businesses through social and online channels (chat, text and Twitter) than through traditional calls. Our Windstream blogger shares key takeaways to kick- start change from the “Customer Experience and Modernization” session at IAUG CONVERGE2015. 

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